Refund policy

Last updated: 11 October 2026

All sales are final. Payments are not refunded, including for a change of mind or for trading results.

The only exception is a technical one: if LamsaGuard does not work on your setup and our support team cannot fix the problem, we will refund your payment. To ask for this, send a ticket from the help center with the topic "Plans and billing", your username and a description of the problem.

Nothing on this page limits any refund or withdrawal rights you have under the consumer laws of the country where you live.

Basic and Connect can be tried free for 7 days, once per customer, with no card needed, so you can check LamsaGuard on your own setup before you pay anything. Nothing is charged when the trial ends - LamsaGuard simply stops until you buy. You can cancel a plan at any time; it stays active until the end of the period you already paid for.

Downgrades: when you move to a smaller plan, or from a yearly to a monthly plan, the change starts at once and there is no refund or credit for the rest of the period you already paid. The new price is charged from your next renewal date.

When a plan ends: If a payment fails, LamsaGuard keeps working for a short grace period while the card is tried again, and we email you. After that, or when a cancelled plan reaches the end of its paid period, the LamsaGuard EA and app stop and your account is no longer protected until you renew.